FAQ

About facilities and stores

Please tell us about NewDays and NewDays KIOSK.

Frequently asked questions about NewDays and NewDays KIOSK ​will open in a new window.

東京駅の商業施設（グランスタ・グランアージュ）について教えてください。

Frequently asked questions about commercial facilities (excluding some) in Tokyo Station Here Opens in a new window..

• Information about ecute Tokyo Here Opens in a new window Please check from

Please tell us about ecute.

Click here for information on ecute. Open ​in a new window.

飲食店舗（いろり庵きらく・そばいち・ベックスコーヒーショップ・ほんのり屋・T'sたんたん・かよひ路 等）、駅弁について教えてください。

Frequently asked questions about restaurants and ekiben Here Opens in a new window..

Please tell me about acure (beverage vending machines, etc.).

Frequently asked questions about the beverage brand "acure" such as the beverage vending machines "acure" and "acure made" ​will open in a new window.

Please tell me about the store's phone number and business hours.

You can check it on the store search page.

• Some stores, such as NewDays KIOSK, do not have a phone.
• The store's business hours are subject to change depending on the situation.

We apologize for the inconvenience, but when you come to the store, please contact the store in advance or check the display at the store.

• ​Click here for the store search page.

About payment method

Please tell me about the payment methods available at the store.

On the store search page, you can check the payment methods that can be used for each store.

• ​Click here for the store search page.

Please tell me about the JRE POINTs that can be used at the store.

The member stores of JRE POINT are divided into two.

• You can earn points by using "Suica registered on the JRE POINT WEB site", but you cannot use it (yellow mark on the storefront)there is)
• Stores where you can collect and use points by presenting your JRE POINT card (green mark on the storefront)there is)

For JRE POINT member stores, please check the "Payment / Points" of each store from the store mark or the store search page.

• ​Click here for the store search page.
• For details on JRE POINT Here Opens in a new window..

About mail order site

Is there an official online shopping site?

Please check below.

• JRクロス 各種オンラインショップ
• Plame Collome's online shop "Naturan" opens in a new window

About recruitment

採用について教えてください。

Please check below.

• Recruit

中途採用比率について教えてください。

労働施策総合推進法に基づく中途採用比率の公表

	2020年度	2021年度	2022年度
中途採用比率	47％	36％	56％

（公表日：2023年6月30日）

• 2020年度のデータは、㈱JR東日本リテールネット、㈱JR東日本フーズ、㈱JR東日本ウォータービジネス、㈱鉄道会館の合計数値から算出

About inquiries

Please tell me the contact information.

• Retail company
  • NewDays、NewDays KIOSK、ハナガタヤ、ブックコンパス／ブックエキスプレス、エキレスク／くすりステーション、コレもう食べた？、プレミィ・コロミィ等に関するお問合せはこちら別ウィンドウで開きます。
• Development Company
  • For inquiries about ecute, ecute edition, and march ecute facilities, click here. Open in a new window.
  • グランスタ・グランアージュ等に関するお問合せはこちら別ウィンドウで開きます。
• Foods Company
  • 飲食店舗（いろり庵きらく・そばいち・ベックスコーヒーショップ・ほんのり屋・T'sたんたん・かよひ路 等）、駅弁等に関するお問合せはこちら別ウィンドウで開きます。
• Water Business Company
  • For inquiries about services and products about the beverage vending machines at stations and the beverage brand "acure" Here Opens in a new window..

Other

Please tell me about the membership service / app.

Please check below.

• NewDays App Opens in a new window
• 東京ステーションナビ別ウィンドウで開きます

I would like to inquire about facilities and opening stores in EKINAKA.

Please contact us using the inquiry form below.

• If you would like to open a store in ecute, click here. Open in a new window.
• If you would like to open a store in GRANSTA, click here. Open in a new window.
• If you would like to open a store in EKINAKA, click here. Open in a new window.

• Please describe the format of the store you wish to open (permanent store, limited-time store opening, etc.), details of the items to be sold (please enter the URL if there is a homepage etc.), whether or not cooking is done at the store, etc. Please contact us.